19 Jan 09 Website outage today

We experienced a major outage of the website this morning, and were able to get the site up around noon, CST. Today is a holiday at ALA, which meant that staff weren’t working in the building. That slowed our knowledge that there was a problem. Our thanks to those members who used the site’s feedback form to alert us to the problem so that we could begin troubleshooting. Our main focus was on locating the cause of the problem and getting the site back up, and it is only now that we have been able to take a deep breath and communicate to you.

We are continuing our investigation of why the outage took place, and will be meeting with our developers tomorrow to discuss whether additional preventative actions should be taken.

Thanks for your patience and understanding, 

Louise Gruenberg, Sr. Usability Officer, lgruenberg@ala.org