June/July 2006
An agreement was signed with UserWorks of Silver Spring, MD, and the project is underway. Groups of stakeholders are being interviewed in late July and early August. Other activities include an online survey, focus group inverviews, heuristic analysis, and web log and problem report analysis. The final product will be a report of recommendations on how to improve the overall usability of our website. The final report is expected around the middle of October.