05 Sep 06 TrackIT! Updates – August 2006

August 2006

TrackIT! is ready to go live. We have developed instructional materials for logging into and using the system which will be distributed to staff shortly. The software assigns work orders, tracks time to resolution, stores solutions in a knowledge base, and automatically escalates requests that do not receive timely responses. We expect the use of the email address to be deprecated when TrackIT! goes live.

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