07 Jul 06 TrackIT! – Background

Our new help desk application, TrackIt! is set to launch with the Knowledge Management System portal on April 3rd. All calls or messages to the help desk will now be entered directly into the TrackIt! system, where a problem ticket will be opened and requests will be assigned to an ITTS staff member. Staff can follow the progress of their requests in the system in real time. TrackIt! will also give us reliable statistics on help desk issues.