28 Sep 06 KMS Updates – September 2006

Unit and individual pages are being developed. Individuals will have the ability, through their “my resources” page, to track their library activity. We are also working on the ability to display phone trees (in the event of an emergency) on individual pages.

28 Sep 06 Feedback Form Updates – September 2006

We are now reviewing the specifications document on this from Sydney.

05 Sep 06 Feedback Form Updates – June/July 2006

June/July 2006

Library and ITTS staff met to develop a plan for implementing the online feedback form. Specifications have been sent to SydneyPLUS, and we are awaiting their estimate of development costs.

05 Sep 06 Feedback Form Updates – August 2006

August 2006

This project has been delayed while SydneyPLUS works on improving the login function.

05 Sep 06 KMS Updates – April 2006

April 2006

The KMS was launched as scheduled on April 3. Training classes have been held throughout the month. Plans are underway for Phase II, to include unit and individual space, as well as remote access.

05 Sep 06 KMS Updates – May 2006

May 2006

On Apirl 3, at the beginning of National Library Week, ITTS and the ALA Library launched the ALA Knowledge Management System (KMS), using products from SydneyPlus International. The initial launch included the OPAC, a few web links, and the entire content of the former ALA Intranet, which the system has replaced. With 10 weeks of further development, KMS now features a searchable staff directory; a training calendar with downloadable handouts; searchable access to HR policies and forms, membership reports, conference planning forms, etc. The “virtual library” side of the KMS provides the OPAC, a dynamic listing of newly cataloged books, a dynamic listing of currently received serials, categorized web links on topics of interest to ALA staff, links to key ALA blogs, and access to a number of databases, including Booklist Online. ALA’s implementation of the KMS has been reported to SydneyPlus Users Group meetings in Minneapolis and London, as well as to the Medical Library Association and the Special Library Association. Plans are underway to add a virtual reference component that will dynamically build the FAQ on the ALA website and a combined calendar for several streams of deadlines ALA staff must meet. Irene Marquez, ITTS; Karen Muller, Library; and Sherri Vanyek, ITTS are the project managers.

05 Sep 06 KMS Updates – June/July 2006

June/July 2006

The KMS was made remotely accessible, which now requires all users to login to the system. We have discussed with SydneyPLUS how to allow access from within the building without logging in. Next steps include unit and individual content sections in the KMS.

05 Sep 06 KMS Updates – August 2006

August 2006

The vendor continues to work on a solution for a less cumbersome login process. A plan is being developed to implement unit and individual pages within the system. A Webex meeting is scheduled for September 12 to resolve issues regarding the development of the feedback form.

07 Jul 06 KMS – Background

During February the staff implementation team received additional training in the use and specification development for the new ALA Knowledge Management System, developed by SydneyPlus International. The initial phases of implementation include replacement of the current ALA in-house Intranet with an Information Portal and replacement of the current library OPAC. The new library OPAC is now operational and the Information Portal is scheduled to launch during National Library Week April 2-8. New features will include keyword-searchable access to human resources policies and forms, searchable access to links to electronic resources, and a number of other specialized files. Irene Marquez, ITTS, Karen Muller, Library, and Sherri Vanyek, ITTS, are the project managers.

06 Jul 06 Feedback Form – Background

During training for the new Knowledge Management System, ITTS staff created the “bones” of an online feedback mechanism that will write directly to a KMS database. This will eliminate spam email messages from the equation and will make feedback messages and their resolutions part of the knowledge base of the organization.