27 Aug 14 Website outage

I am rolling out a new update to the web server. There was no expected outage, however, it seems one of the new features knocked several of the microsites offline. They are coming back online as the update processes touches each one of them. They should all be back online before 4pm CST. I apologize for any issues this may have cause.

25 Jul 14 Website is back up

The website and all microsites are now back up. Our network security device had failed, which had blocked all traffic to the server. We have rectified the issue and are back up and running. I apologize for any issues this may have caused.

25 Jul 14 Website outage

Currently and all microsites are down. We are working on the issue. Unfortunately no further information is available.

09 Jul 14 Website outage

There is a mandatory Drupal security fix that is being applied this evening. There will be rolling outages from 7pm to 8pm CST. Each microsite will probably be down for no more than a few minutes. After the update is applied to that particular site, it will come back up and I will move on to the next one.

23 Dec 13 ITTS News Meeting – December 17, 2013

1. Financial System Problems (Sherri)

ITTS had to allocate more space for the financial system, at which point it started working again. We have reports of Prophix being slow and have an open ticket with them about it. [Ed.: This issue was resolved on December 19th and reports should be running much faster now.]

2. Solr (Louise)

Solr will launch this week [Ed.: It did go live on on December 19th). Louise did a demo to show what it looks like, including how the search results also display press releases and facets (ways to further narrow searches). “Suggestions” are still available as part of the results.

Due to the limited resources available in ITTS at this time, we can’t predict for sure when Solr will be rolled out to ALA Connect, making federated searches possible, but that’s part of the long range plan.

It’s very important to use style headings in your text for the facets and for weighting results. The setup process for each microsite is a manual one, so the rollout will occur in phases as we make the changes to each microsite so not everyone will see it at once. If users have any questions or comments, please send them to Louise so that we can tweak the settings for the best results.

3. iMIS Self-service Reports (Irene)

In order to empower staff, Irene has created several reports staff can run themselves on iMIS data (especially since ITTS is now down two people). You can find the reports in the Customers module under Generate Reports. These are the requests Irene gets the most often from staff (eg, all ALA membership statistics, membership statistics for my division, publication subscribers, members with a specific job title, etc.). When you export the data, you can put it directly into Excel. Irene and Pam are working on a training class for how to navigate the data.

4. Windows 7 Implementation (Sherri)

We need to finish this project by April because that’s when Microsoft stops supporting XP. We’re currently doing an inventory of all our applications to find out which ones work in Windows 7 and which ones will need upgrades. Note that ome old scanners, printers, and other hardware may not work with Windows 7.  We’ll likely do the installation unit by unit in the evenings and on weekends, starting after Midwinter, but we need to finish all of the testing first.

5. iMIS 20 Upgrade (Sherri)

While reviewing ecommerce system proposals, it became clear that we need to upgrade to iMIS 20 first. The current plan is to do this upgrade by the end of February. Pam will offer training on the new version when it’s ready. The biggest difference is a structural change to the database, but many of the interface screens are similar or the same. We’ll be doing an automated rollout of the new software (using Zen).

6. Ecommerce Proposals (Sherri)

ITTS has been reviewing proposals and has narrowed them down to the top three. We plan to hold demos with the top vendors and internal stakeholder groups sometime around April. Noted that moving forward with implementing a new ecommerce system is dependent on the iMIS 20 upgrade being completed first.

7. Profile Editor Mockups (Louise)

Louise provided a progress update on the implementation of the CSI Profile Editor, a product that integrates with iMIS. The profile is the first step in account creation for new memberships and event registrants, and thus it is a crucial piece in the upcoming ecommerce implementation. The profile  project objectives are to merge the data from the two existing profiles from ALA Connect and  to make it possible for both members and non-members to view and update a single version of their profile from either location. The new profile is intended to make it easier for members to communicate their engagement with ALA as part of an online CV that shows ALA memberships, committee service, conference registrations, and ultimately continuing education and elearning. It also includes fields for members to tell us more about their education, work history, social media accounts and interests. The member profile is intentionally more elaborate than the non-member profile so it can be considered a member benefit, and the ability to showcase involvement in the profession will assist with member retention. Suggestions about how to incorporate profile update reminders into other messaging to members were provided by staff in attendance.  (Thank you, Dan Kaplan and Ron Jankowski!)

8. ITTS Project Request Form (Sherri and Louise)

We have launched the ITTS Project Request Form as a place for staff to request the future allocation of ITTS resources. The form is at (Day to day help requests should go into Track-It; this form is for grant funded or other types of projects that will require a significant investment of ITTS resources.) We review project requests at a weekly meeting and will return a response to you and to any others you specify on the form. You will need to log in with a staff ID at before you will be able to access the form. If you don’t have, or aren’t sure if you have a staff record in iMIS, put in a Track-It request and Pam Akins will get back to you.

9. New staff change form (Sherri and Louise)

Supervisory staff who are on-boarding or off-boarding personnel are reminded to use the Staff Change form at to communicate with ITTS and other units that have relevant responsibilities. You will need to log in with a staff ID at before you will be able to access the form. Try to give us two weeks or as much notice as you possibly can. If you don’t have, or aren’t sure if you have, a staff record in iMIS, put in a Track-It request and Pam Akins will get back to you.

10. The next ITTS News meeting will be on March 11, 2014, at 2:00 pm.

18 Dec 13 website maintenance complete

The maintenance is complete on the website and all microsites. Everything is back up.

18 Dec 13 Planned website outage

Today at 5pm CST, the website and microsites will be put into maintenance mode for a module update. The module update will fix a few bugs and is necessary to proceed with the SOLR search implementation. Blogs, wikis, Connect, and moodle will not be effected in any way. The outage is planned to last until 6:15PM CST.

12 Dec 13 Drupal update is complete

All sites and microsites have now been updated. They are out of maintenance mode and are once again live and working.

12 Dec 13 website updates

Today, December 12th, The site will be put into maintenance mode to roll out a mandatory security update to drupal. All sites will be put into maintenance mode at 5PM CST. I expect the outage to last until 5:45PM CST. All microsites will be affected. Blogs, wikis, moodle, and connect will not be affected by this outage.

20 Nov 13 Major Service Interruption Tonight

 Tonight, beginning at 5:00pm cst, we will be replacing components for our primary internet connection.  This means no data communication with the outside world; no email, no web browsing, all public facing services including the ALA website, etc.  Internal file shares will be available.

We expect a maximum two-hour outage.