21 Jan 09 Cause of outage inspires changes to access permissions in Collage
An inadvertent change to a file in the Project > Contribution area of Collage took the website down for three hours on Monday morning. To prevent such an incident from reoccurring, ITTS is changing access permissions so that most ALA staff and member-volunteers will no longer be able to edit in the Project > Contribution Setup area. This is the part of Collage that controls the folder types and document types, not the Content tab, which is where content is created and edited. Most member-volunteers and staff accomplish their tasks in the Content and Deploy tabs, which are still fully available to them.
Permissions are currently being adjusted to reflect this new policy. However, access to Contribution documents will always be available to those who need it. Division web managers are being provided with permissions to their specific contribution folders and document types. Others who may need to make changes to Contribution documents should contact helpdesk@ala.org to discuss their needs.
Please contact me if you have any questions.
Louise
Louise Gruenberg, MAE, MLS
Sr. Usability Officer
Information Technology & Telecommunications
American Library Association
312-280-1395
800-312-280-2433, ex. 1395
