ITTS Update Meeting – March 17, 2009
March 17th 2009
1. Explanation of ALA Connect privacy settings (Jenny)
Jenny did a demo of the new privacy options for members in ALA Connect
this includes the ability to hide community, division, round table, and section affiliations, but not committees
2. Demonstration of new release of Trackit help desk software (Sheila)
ITTS is going to end use of the helpdesk@ala.org email address for staff on April 8
support requests after that time need to be submitted via Trackit
staff can start using http://help.ala.org if they’re not already using it
your login is your FirstInitialLastName (eg, jlevine)
contact Sheila for your password if you’ve never used Trackit before
feedback@ala.org isn’t going through here
can still call 3273 if you’re computer or internet access is down
this site isn’t open to members – helpdesk@ala.org is only going away for staff use, not members
ITTS is discussing ways to monitor Trackit during holidays
discussion of way to just notify about a potential problem, rather than fill out a full report
ITTS will implement that type of feature in Trackit
3. Brief demonstration on how to schedule meeting rooms in Outlook (Sheila)
Sheila did a demo of how to book meeting rooms and resources in Outlook
this is how you can book a meeting room now, although you need to contact Alicia to actually book the executive conference rooms on the 2nd floor
contact Sheila or Louise to book the training room
there’s a bug that doesn’t show “all day meetings” as “busy,” so you’re better off picking specific times (like 9-5)
