ITTS Update

As part of our ongoing program to improve network security and uptime, we will be installing a new firewall soon, possibly later this week. We will in fact be installing two new firewalls, in order to provide fail-over redundancy. The new firewall was already planned for this fiscal year, but has been moved up on the recommendation of our security consultants.

While we do not expect any interruptions to our services, this installation will require firewall rule changes recommended by our security consultants that will affect all network communications. We will schedule this installation for early morning or over a weekend to minimize any potential disruption. We will keep you updated via email and the ITTS Update blog (http://blogs.ala.org/ittsupdate.php) as events warrant.

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Dealing with higher-priority security issues has pushed back the launch of new traffic and search reports using Urchin until November.

Posted by admin under Website Usage | No Comments »

Other priorities have pushed the installation of the new Google search appliance off to November. Urchin has been purchased and installed.

Posted by admin under Website Search | No Comments »

No change.

Posted by admin under WebCT | No Comments »

The Web Editorial Board is proposing a “web retreat” to develop plans for the continual upgrade of the website. Plans are proceeding for a member “landing page” that will draw together sites and content of interest to members only, perhaps using an upgraded Online Communities login page as the entry point.

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UserWorks is analyzing the results of the online survey that came down October 2. Focus groups were held in Silver Spring, MD on October 10 and 11. UserWorks reports a lot of good information was received. Usability testing was done the week of October 16 – 20, and results are now being analyzed as well. A full report of the usability assessment is expected by mid-November

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TrackIT is installed and working and being used by ALA staff to process problem tickets and work requests. It is not yet open to the world, but we expect to be able to accomplish this soon. ITTS staff completed 280 of 371 work orders in the month of October 2006.

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A critical piece of communications equipment for this project failed in October and is being rebuilt. Until that process is complete, we will be unable to proceed with the SpaceMaster implementation.

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All known issues stemming from the network switch upgrade conducted in September have been resolved. We have added a network intrusion detection device, which has helped us identify and block suspicious traffic. Barring any further problems, we do not expect to make any further updates to this blog post (until the next upgrade!).

Posted by admin under Network Upgrade | No Comments »

Jack Briody has developed a Cold Fusion application that will assist in the preliminary mailing to list owners. This message will ask list owners which lists they wish to keep and what they want done with list archives of lists they do not want to keep. This will kick off the migration process, which is expected to take 4 – 6 weeks, with frequent notifications of status to both list owners and subscribers.

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