ITTS Update » Internet Service

Maintenance Scheduled on Network Switches for Monday, February 16th

Sherri — Fri, 13 Feb 2009 20:33:44 +0000

On Monday we will be upgrading the firmware in all the network switches in both buildings. This will cause

brief outages to the ALA hosted websites but not any externally hosted sites such as ALA Connect or the new

ALA store. We will begin with a core outage affecting all services followed by rolling outages by floor

through the day. The schedule is as follows:

6:00am-7:00am All services will be intermittently inaccessible
8:00am Printers and workstations located on the 5th and 6th floors of the 40 E. building
9:00am Printers and workstations located on the 3rd and 4th floors of the 40 E. building
10:00am Printers and workstations located on the 1st and 2nd floors of the 40 E. building
11:00am Printers and workstations located on the basement and 1st floors of the 50 E. building
1:00pm Printers and workstations located on the 2nd and 3rd floors of the 50 E. building
2:00pm Printers and workstations located on the 4th and 5th floors of the 50 E. building

After 7:00am, no global outages or website outages are expected. All work should be complete by 3:00pm.

RFP for ALA Web Service Health Check

Sherri — Wed, 11 Feb 2009 21:01:21 +0000

We have been receiving reports of problems with some of our web-based services. In order to troubleshoot these issues, ALA is issuing an RFP for ALA Web Services Health Check (PDF). Please contact us to request a Network Diagram.

Questions and inquiries for further information should be submitted by March 23rd, 2009 (extended deadline), and should be directed to:

Sherri Vanyek
Director of Information Technology and Telecommunications Services
American Library Association
50 East Huron St.
Chicago, IL 60611
(312) 280-2437
svanyek@ala.org

ALA Store Server

Sherri — Sat, 30 Aug 2008 03:11:23 +0000

The store server is back up! The server suffered a catastrophic operating system failure on the afternoon of Thursday, August 28, 2008. Recovery required a full system rebuild on Friday, August 29, 2008.

Special thanks go to Tim Smith, Eric Weidl (our estore consultant), and our valued partners at Valcom for all of their hard work and dedication.

Status of the ALA Store Server

Sherri — Thu, 28 Aug 2008 23:59:04 +0000

We are experiencing problems with the ALA Store server. The site is currently down and we are working on it. We’ll let you know when the service has been restored.

Thank you for your patience.

Internet Service Interruption

Jenny — Sun, 11 Mar 2007 20:35:58 +0000

“We experienced a disconnection from the internet at 11:20 a.m. Saturday morning. The DS3 internet connection service maintained by AT & T was not functioning. This service is typically extremely reliable, and we will pursue a refund for the down time. During this period, we had no web presence, and there was no email in or out. Our alert system failed to notify us because the messages go out through our internet connection, including text messages sent to cell phones. We have revised our alert system to include outside (non-ALA) email systems, so that we can receive messages when ALA services are down.

Service was restored at 2:45 p.m. Sunday afternoon.” – Tim Smith