ITTS Update

Archive for February, 2007

New PC and laptop roll out

February 27th 2007

The lease on about one-third of our desktop PCs and laptops will expire in June. We are working on a plan to roll out this new equipment. We are also planning a couple of days when people who use laptops will have a hands-on opportunity to test and select the model of laptop they would like to have.

Posted by Rob Carlson under Other Projects | No Comments »

Website Usage Updates - February 2007

February 27th 2007

Urchin has been installed, and website usage statistics for all of 2006 are currently available. Users are encouraged to play with the new service while we develop training materials. Visit http://alalog.ala.org:9999/ and use “testing” (without quotes) for both the login and password.

January 2007 summary of website statistics

Posted by Rob Carlson under Website Usage | No Comments »

Web Editorial Board Updates - February 2007

February 27th 2007

The usability assessment (UA) was completed in November and a retreat to discuss the results and determine next steps was held in December. We have since contracted with UserWorks for completion of several of the recommendations from the UA, including a card sort and terminology prioritization exercise, as well as a rough draft of an information architecture for the site. Wireframes will debut at Annual Conference in Washington, DC, this summer. A longer-term proposal for a complete redesign of the website is being reviewed. The Web Editorial Board has also created three cross-unit working groups to work on high-priority improvements to the current site, such as Education and Careers, getting involved in ALA, and Awards and Scholarships. A week-long web clean-up project is being planned for April. The group is also working on implementing a new “skin” for the ALA home page to resolve an issue with weekly spotlights falling “below the fold.”

Posted by Rob Carlson under Web Editorial Bd | No Comments »

List Migration Updates - February 2007

February 27th 2007

Our managed services provider, Valcom, is picking up work on the conversion scripts to move our discussion lists from ListProc to Sympa. We have placed greater priority on this project, as moving to Sympa will significantly improve our mail volume issues. Sympa handles error messages much more efficiently than ListProc does.

Posted by Rob Carlson under Mailing Lists | No Comments »

KMS Updates - February 2007

February 27th 2007

The Knowledge Management System was upgraded in January. Users no longer need to provide their context in order to log in. The next phase of development will include system-wide search capability, expanded browse capabilities, the ability to register for training via the KMS, and the new request/response system (aka Feedback Form). Disaster recovery call trees will also be included.

Posted by Rob Carlson under KMS | No Comments »

Feedback Form Updates - February 2007

February 27th 2007

ITTS and Library staff met with SydneyPLUS staff in January to look at a prototype of this application to accept and route incoming requests and track responses. Work continues.

Posted by Rob Carlson under Feedback Form | No Comments »

Communities Updates - February 2007

February 27th 2007

An Online Communities Enhancements wiki has been established to seek ideas for improving the application. It is located at http://wikis.ala.org/ocenhancements/index.php/
Please add your comments!

Posted by Rob Carlson under Online Communities | No Comments »

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