ITTS and Library staff met with SydneyPLUS staff in January to look at a prototype of this application to accept and route incoming requests and track responses. Work continues.
We are expecting a proposal from Sydney+ regarding the feedback form in early December.
ITTS and Library/Knowledge Management Center staff met on October 30 to discuss interface issues for the feedback form. We identified several models on which to base our interface, and Karen Muller has agreed to make a first pass at defining the front page.
We are now reviewing the specifications document on this from Sydney.
June/July 2006
Library and ITTS staff met to develop a plan for implementing the online feedback form. Specifications have been sent to SydneyPLUS, and we are awaiting their estimate of development costs.
August 2006
This project has been delayed while SydneyPLUS works on improving the login function.
During training for the new Knowledge Management System, ITTS staff created the “bones” of an online feedback mechanism that will write directly to a KMS database. This will eliminate spam email messages from the equation and will make feedback messages and their resolutions part of the knowledge base of the organization.