As I noted last month, we’ve been testing new versions of the Drupal chat module we’re using for Connect in an effort to resolve random problems some users are experiencing when using this feature. Unfortunately, our tests have concluded that there’s no stable version we can upgrade to at this time.
We’re going to explore alternate modules, but the reason we originally chose the current one is that it was the only stable one that was ADA-compliant and could be integrated into multiple groups (as opposed to just one).
I’ll update here again when we have more information but in the meantime, if your group experiences problems with Connect chat, we encourage you to contact your staff liaison to reserve an iLINK online meeting room. iLINK does offer transcripts, which you can copy and paste into Connect as a record of your meeting.
Thanks for your patience – hopefully we’ll be able to get this resolved in the near future.